Frequently Asked Questions


General

What is Rodo?

Rodo is the only app that helps you lease new vehicles without stepping foot into a dealership.

How does the lease process work with Rodo?

Start by registering for a Rodo account. Using your basic information, we’ll provide you real and personalized prices for actual vehicles from your local dealerships. Browse our inventory and choose your vehicle. After placing your order, upload a few documents so that the dealer can complete your application. Schedule your free delivery or arrange to pick up your car from the dealership.

What is a lease?

When you lease a vehicle, you’re only paying for a portion of the vehicle’s actual cost, as opposed to its entirety. A lease contract typically ranges from two to three years and has specific mileage allowances. You may choose to purchase your vehicle at the end of your lease contract, or return it to the dealer.

Where did Rodo originate?

Rodo was built by our dedicated team, currently located and headquartered in New York, NY.

Where is my car coming from?

All of our cars come directly from our authorized dealership partners near you.

Where is Rodo available?

Rodo is only available in the United States.

I clicked the “confirm” button, but now I changed my mind. Can I cancel my lease?

Yes. You can cancel at any time before the car is delivered.

When do I sign my lease forms?

We require your lease agreement and other forms to be signed upon vehicle delivery or pickup.

Account & Registration

Why do I need to provide my personal information before seeing vehicles?

Rodo is the only app that shows real personalized pricing on leases of actual vehicles. Your information is needed in order to show you the accurate, personalized pricing for vehicles in your area, including all applicable rebates and incentives that you might qualify for.

What is a ‘soft credit check?’

A soft credit check provides Rodo with your auto-specific credit score without showing up on your credit report or impacting your credit score.

Is my information safe?

Yes. Ensuring the safety of your personal information is paramount, and we have taken steps to protect it, including authenticatication and encryption. Sensitive personal information is collected only when required for business processes, and is only ever made available to parties that must use it, such as a dealer submitting a credit application. Please see our Privacy Policy for more information.

I just registered for a Rodo account. Why can I only see certain brands?

It is possible you are located in one of our newest markets and not all brands have reached you just yet. Our network is growing rapidly, so check back often to see if we have introduced new vehicles to our inventory.

Why haven’t I received a SMS verification text at registration?

If you haven’t received a verification code at registration, please reach out to us directly by calling 877-322-RODO.

Can I delete my Rodo account?

Yes. Contact us directly and your account will be deleted upon request.

Pricing

Why can’t I see pricing on some vehicles on the first or second days of the month?

In the beginning of each month, our system updates its price programs. At this time, some vehicle prices are unavailable.

Why do I see the same car at different prices?

Every car you see is an actual car from a local dealership. Each dealership has the ability to price their cars differently depending on their market. As a result, two similar cars at two different dealerships may be priced differently.

Why are my prices different from someone else using the app?

All prices are personalized specifically for the account holder, and are calculated based on various factors such as location, credit, applicable rebates, timing, and more. Each price is the lowest available for a specific vehicle. This is called our Clear Cost.

Trade-in / return / sell my vehicle

Can I sell or trade-in my car through Rodo?

Yes. If you have a used car that you would like to sell, we offer the option to sell it directly through Rodo via our partner, Carvana. Carvana will pick up your car at a convenient time, and hand you a check on the spot.

How do you handle my current lease return?

As part of our service, we offer the option to pick up and return your current vehicle. Please notify us if your current vehicle is a different manufacturer from your new vehicle leased through Rodo.

Can I return my current lease before my contract ends?

Yes. Existing leases can typically be returned within six months of its due date. Enter your current lease information in the “My Account” and “Car Lease Incentives” section in our menu and before you click lease, we will give you the option to roll your existing lease payments into your new lease. If you have a coupon that allows you to return your current lease early, add it to the “My Account” section, and we will apply it to your new lease.

Using a co-signer

Can I add a co-signer through Rodo?

Yes. You can add a co-signer during registration or at any time until you place an order. If you would like to add a co-signer to an open order, contact us and we’ll be happy to take care of it.

Insurance

How do I insure my vehicle?

Once your lease application is approved, all of the information needed for your insurance company will be visible in My Lease. Once you receive your insurance card, please upload it so your order can continue being processed.

Delivery

Will my car be delivered, or will I be required to pick it up?

If you reside in an area we are serving, we offer complimentary delivery. If you reside in a rural area, or more than 25 miles from your car dealership, the dealer will contact you to set up a pickup time that is convenient for you.

What will I owe when my car is delivered?

Depending on the structure of your lease, you will owe either your first month’s payment, or the total amount due at signing, which consists of first month’s lease payment, bank, dealer, taxes, and DMV fees. Using the slider before placing your order, you may choose how much you would like to pay at the time of delivery.

Will my car come with two sets of keys?

Yes.

Can I test drive my vehicle?

We do not currently offer the option to test drive a vehicle prior to receiving your car. However, when we deliver your car to you, feel free to inspect it and take it for a drive around the block. If something isn’t right at the time of delivery, we’ll take the car back at no cost to you.

Credit, payments, and financing

When do I pay for my lease and how?

Your lease payment is payable by credit card or check. Your first payment is due directly to the dealership at signing. Thereafter, you will be billed directly by the lender.

Does my monthly lease payment include tax?

Yes. All applicable tax is included in your monthly payment.

When will you run my credit?

We perform a soft credit inquiry via Experian when you register for an account with Rodo. This inquiry does not impact your credit score. However, after placing an order and uploading your required documents, you will be asked to complete a credit authorization form, which will allow the dealership to perform a hard credit inquiry necessary to approve your credit application.

Can I lease through Rodo if I have bad credit?

We encourage you to reach out to us directly for assistance. Our Customer Service team has had great success in finding alternatives for customers experiencing similar scenarios.

What is the lowest credit score someone can have to view Rodo’s inventory?

Typically, credit scores range from 500-900. The lowest credit score a user can have to view Rodo’s inventory is 600.

Which bank will be financing my lease?

In most cases, it will be the manufacturer’s finance arm. However, we scan lease terms from a variety of financial institutions to ensure you are getting the best price and terms. If there is a better deal with another lender, we will reach out to you before we process your lease.

What is “money factor?”

A money factor is the method of presenting the amount of interest charged on a lease with monthly payments.

Make an offer

What is Make an Offer?

Make an Offer is a feature that enables you to negotiate directly with the dealer via our platform. Simply add vehicles to your Showroom by tapping the “heart” icon next to the vehicle of your choice. In your Showroom, you will be able to make an offer to the dealer. We will notify you if the dealer accepts or counters your offer. If you are satisfied with the price, place your order. Even with this first-of-its-kind feature, you can still order any vehicle at the current listed price.

Where is my offer being submitted?

Your offer is submitted directly to the dealer that is leasing the car.

Can I change my offer after I submit it?

Yes. After you make your offer, you can change it as many times as you would like until the dealer responds by accepting or making a counteroffer.

Is there a limit to the number of vehicles I can make offers on?

Yes. You can make an offer on each vehicle in your Showroom, where you can save up to 10 vehicles at a time.

Does my offer to the dealer expire?

Your offer to the dealer will not expire. If the dealer counters or accepts your offer, it will only be available for a limited time. The only way to secure your price is by placing an order.

How will I know if a dealer has accepted or countered my offer?

You will receive a mobile push notification if you have the mobile app installed, and an email from Rodo.

Is my offer binding if the dealer accepts it?

Your offer is not binding, but you will have a limited amount of time to place an order at that price before it expires.

If I don’t want to use the Make an Offer feature, can I still place an order at the current listed price?

Yes. You can always place an order at the vehicle’s current listed price.

If we haven’t answered your questions above and you have additional questions or inquiries, please feel free to reach us directly by email at info@rodo.com, by phone at 877-322-RODO or chat with us in-app.